Policies

CREDIT CARD SECURITY-

When you submit your credit card, ASHA account number, and other sensitive information to NSS-NRS.com, rest assured that the transaction is secure. In fact, shopping online at NSS-NRS.com is as safe as using your credit card at a restaurant or department store. Our servers use Secure Sockets Layer (SSL), one of the most robust encryption platforms available. SSL technology works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology encrypts your private information from the moment you enter it until your transaction is processed, and your personal information will not be saved on a public server--thus safeguarding your personal information and guaranteeing privacy.

If you still feel unsure about sending your information via internet, please feel free to call us (888-337-3866) and we can take this information over the phone.

ALTERNATIVES TO SENDING YOUR CREDIT CARD OVER THE INTERNET-

We offer the option of phoning, faxing or mailing in your information after you place your order for products or e-Courses. Our system will generate prepared order forms which you can print and fax or mail. Online seminar registration can only be processed with credit card payment.

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HANDLING YOUR ORDER-

Every effort is made to handle your order in a timely manner. Our goal is to ship within 5-7 working days. However, more often than not, items are shipped within 1-3 days.

PAYMENT METHODS-

We accept checks (US dollars only), money orders, Visa, MasterCard, American Express, Discover and purchase orders for products and e-Courses. Seminars must be prepaid with a credit card when registering online. If you prefer not to register online, call 888-337-3866.

SHIPPING YOUR ORDER-

Orders are shipped via UPS and arrive within 7-10 working days. Non-US orders are also shipped UPS and usually arrive within 3-6 weeks.

SHIPPING AND HANDLING CHARGES-

BACKORDERED ITEMS-

If an item is not in stock when your order is received, but will be in stock within one week we may ship a partial order with a notation on the packing slip indicating the backordered item(s). If the item will take longer than a week, we will call and let you know. It is not always possible for us to estimate how long a backordered item will take to fill but generally they are shipped within 1-2 weeks. If you use a PO # to order, your invoice will not be sent until the order is completely filled. If a partial shipment is not acceptable to you, please let us know.

CANCELING ALL OR PART OF AN ORDER-

If you have not received your order, you may cancel it by calling 888-337-3866, faxing 888-696-9655, or e-mailing info@nss-nrs.com us. In the event that the order has already been shipped, you are responsible for returning the items in accordance with our RETURN policy (a copy is provided with your order).

RETURN POLICY-

• 30 day return.
• Must call for authorization. A 10% restocking charge will apply if item is returned without prior authorization.
• All money will be returned except for shipping and handling charges.
• Item must be returned complete and in same condition as received.
• Item should be returned with a copy of the invoice or packing slip and must be sent registered and insured by USPO or via UPS, FED EX, or AIRBORNE EXPRESS insured.

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PRIVACY POLICY-

NSS-NRS does not share, sell or trade email addresses, information collected as part of a survey, or specific details about you. We do not contribute to or participate in shared or cooperative databases which give other companies access to your personal information. We do not release credit card or financial information for use by other companies. For privacy purposes, all information relating to our customers is stored on a secure server that is not accessible via the Internet. We use your personal information only to service you and your needs, and we do everything possible to keep the information secure.

What information do we collect online? How do we use it?

In areas of our site, we ask you to provide information by filling out and submitting online forms. We only ask for the information needed to provide you with the services you request. For example, if you are taking an e-Course online and want to receive ASHA credit, we have to ask for your ASHA account number because it is required by ASHA.

All information relating to our customers is stored in a secure environment separate from our Web site. In order to make improvements to our site, we may gather information that helps show how customers use the site. For example, we might do research to determine which areas are accessed most frequently. This information is analyzed only in aggregate and not at the individual level. Personal information, such as name and email address, is not included in the analysis.

Information we do not collect

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us. We do not follow your browsing path outside of NSS-NRS.

How we use email

It is important that you provide us with a valid email address when you set up an account so that we may communicate with you. Your email will ONLY be used to send you information you request. For example, after you place an order on our site, we use your email address to send an order confirmation with UPS tracking information, if applicable. You will also receive your seminar registration confirmation via email, and your notices that online e-Courses are available. You will receive these emails only if you have provided your email address during checkout or as part of registering with the site.

Please note that we DO NOT sell or share email addresses with other companies. We use email only as a means of giving you the information you need, and receiving feedback from our customers. We encourage you to email us with your questions or comments. We read every email we receive.

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